Do you offer a price beat guarantee?

Yes — we offer a 10% price beat for comparable quotes from Australian physical jewellery stores within the last 30 days. The quote must include the diamond specifications and ring design and be an official written quote including GST.

Excludes online-only stores and promotional pricing. We're happy to review your quote and beat it where possible.

What makes lab-grown diamonds different from natural diamonds?

Lab-grown diamonds are real diamonds created using advanced technology that replicates how they form in nature. They have the same sparkle, hardness, and beauty as mined diamonds, just made in a more ethical and sustainable way.

Are your diamonds real?

Yes. Every lab-grown diamond we use has the same physical, chemical, and optical properties as a mined diamond. Each one is certified and hand-selected for its quality and brilliance.

How does the ordering process work?

You can choose from our existing designs or request a custom creation. Once you place your order, we source your diamond, confirm the details with you, and then begin crafting your ring. Most pieces are ready in about 4–6 weeks.

Can I design my own ring?

Absolutely. Our team will guide you through each step — from selecting the perfect stone to finalising your design — so your piece reflects your personal story.

Where are your rings made?

All pieces are designed in Melbourne and crafted by our expert jewellers overseas, using the same techniques and quality standards followed by leading fine jewellery houses. Every piece is carefully inspected before it leaves our workshop.

How do I know my diamond is genuine and certified?

Each diamond comes with an independent grading certificate (IGI Certificate) from International Gemological Institute, confirming its cut, clarity, colour, and carat weight. You’ll receive this certificate with your order for complete peace of mind.

How long will my order take to arrive?

Because each piece is made to order, production usually takes 4–6 weeks, plus shipping time. We’ll keep you updated throughout the process.

What if I need my ring sooner?

If you have a special date or proposal coming up, contact us before ordering. We’ll do our best to fast-track production where possible.

Are your materials ethically sourced?

Yes. We work only with trusted suppliers who share our commitment to ethical practices, sustainable sourcing, and transparency.

Do you ship Australia-wide?

Yes, we offer secure, insured shipping across Australia. Every piece is carefully packaged and fully tracked until it arrives safely at your door.